How we handle patient feedback
We do not publish invented, paid or edited reviews. Here is how feedback works at Auravia — and what to ask any clinic before you book.
Reviews, not testimonials
A testimonial is written for a clinic; a review is written by a patient about their own experience, on a platform where the clinic cannot edit it. After your treatment, your coordinator can send you a link to leave an independent review — please be honest in it, including about anything we could have done better.
We only quote a patient on this website with their permission, word for word, with its source — nothing invented, nothing bought.
Our reviews on Google
Patients can review us independently on our Google Business Profile. Google shows every review as it was posted; we do not edit or select them.
Questions worth asking any clinic
Reviews tell you how others felt. These questions tell you how a clinic works — ask them of us, and of anyone else you are considering.
“Can I speak to a former patient?”
Ask. Where a patient has agreed in advance to be contacted, we will put you in touch directly — no script, no supervision.
“What has gone wrong before?”
Ask what complications the clinic has seen in your procedure and how they were handled. A clinic that claims never to have had one is not being straight with you.
“Who exactly performs my procedure?”
Ask for the name and speciality of your treating physician in writing, before you pay a deposit. You are entitled to know.
“What is not in the price?”
Ask for the exclusions list, not the inclusions list. The exclusions are where surprises live.
“What happens if I need a revision?”
Ask for the revision terms in writing, with the conditions and the time limit spelled out, before you commit.
“Who do I call at 2am?”
Ask for the number you use if something worries you after you land home, and who answers it.
Judge us by the answers
Send your photographs and see how we reply. See also our results and photo policy.