Patient journey

Your journey, planned to the hour

Travelling abroad for treatment should feel organised, not improvised. Here is how it works, from your first message to your follow-up at home — with example journeys for hair, dental and surgical treatment.

Before you travel

Everything settled before a flight is booked

You get in touch

WhatsApp, email or the free consultation form. We ask for photographs, your age, relevant medical history and what you would like to achieve. It takes about five minutes.

A physician reviews your case

Not a salesperson. The specialist who would treat you assesses your photographs and tells us what is realistic, which technique fits, and how long it takes.

Your written plan arrives

After the physician's review — your coordinator will have replied first, usually within 24 hours — you receive the proposed treatment, what is realistically achievable, the visits and days needed, and a written quote listing what is included and what is not.

You ask everything you want

A video call with your coordinator if you prefer. There is no pressure and no deadline — patients who take three months to decide get the same attention as those who book in a day.

Dates confirmed

We reserve the clinical date and your hotel, then send a day-by-day itinerary. Only then do you book flights, so you are never holding a ticket for a date that moves.

In Istanbul

Example journeys: hair, dental and surgery

Each treatment has its own rhythm. These are examples, not medical timetables — the examination and your physician's assessment can change the plan. From landing to departure, someone is with you.

Example

Hair transplant

  1. Arrival. A private driver meets you at Istanbul or Sabiha Gökçen airport; your coordinator calls to confirm the morning.
  2. Examination and procedure. Donor assessment, blood tests and the hairline drawn with you, then the procedure under local anaesthesia.
  3. First wash. Back at the clinic the next morning for the first wash and check; aftercare instructions and medication explained.
  4. Final review and departure. Clinical photographs for your file and a private transfer to the airport.
Hair transplant →
Example

Veneers, crowns & smile design

  1. First appointment. X-ray, clinical examination, shade and shape discussion, digital design; preparation and temporaries.
  2. Trial days. You live with the trial smile; any change in length, shape or shade is agreed now.
  3. Fitting. Final restorations tried in, adjusted and bonded, with the bite checked before you leave — usually at the end of the same week.
  4. At home. Written care instructions, a night guard where indicated, and follow-up on WhatsApp.
Dental aesthetics →
Example · two visits

Dental implants

  1. First visit. Examination and imaging; if bone volume is sufficient, the implants are placed. Where bone is insufficient, grafting comes first and adds time.
  2. Healing at home. Placement and the final crown are usually separated by a healing period of three to six months.
  3. Second visit. The final crowns or bridge are made and fitted.
  4. All-on-4 / All-on-6. A temporary fixed bridge is normally fitted within days of surgery; the final bridge follows after healing.
Dental implants →
Example

Plastic surgery

  1. Arrival and pre-operative work-up. Face-to-face examination with your surgeon, blood work, ECG and anaesthetic clearance before any surgery.
  2. Surgery. In an authorised hospital or healthcare facility, with an overnight stay where the procedure requires it.
  3. Follow-up checks. Dressings and reviews during the days after surgery.
  4. Review before flying. Your surgeon sees you again before you travel; the length of stay depends on the procedure.
Indicative stays by procedure →

Your required stay and number of visits are confirmed in your individual treatment plan before travel.

Getting around

Private transfers between airport, hotel and clinic

You should not be navigating a foreign city with a dressing on your head. A driver meets you on arrival, takes you to your appointments and back to the airport, as listed in your quote.

Where you stay

A quiet room, close to the clinic

We usually arrange four-star hotels within a short drive of Nişantaşı, chosen for the things that actually matter after a procedure: a quiet room, a lift, room service, and staff used to looking after patients rather than tourists. Breakfast is included and a companion can usually share your room at no extra cost — your written quote confirms this.

  • The number of hotel nights included is stated in your written quote; extra nights can be added at cost price
  • A companion in the same room, where your written quote includes it
  • Walking distance to the shops, cafés and parks of Nişantaşı for the quiet days
  • Longer stays and family arrangements available on request
After you fly home

Aftercare that continues at home

Your treatment does not end at the airport. Aftercare here is scheduled, not left for you to chase.

Example schedule only — the actual follow-up intervals are set with your treating provider and confirmed in your written plan.

01

Week 1

Daily availability on WhatsApp for questions about washing, swelling, medication and what is normal.

02

Month 1

A scheduled check-in. You send photographs; your physician reviews them and confirms healing is on track.

03

Months 3 & 6

Progress reviews at the points where patients most often worry — including the shedding phase after a hair transplant.

04

Month 12

Final assessment against the original plan, and a written record for your file. Revision needs, if any, are discussed here.

Practical

Travel questions

It depends on your nationality, and the rules can change. Check the official e-visa portal of the Republic of Türkiye (evisa.gov.tr) and your own government's travel advice before you book. If you need an invitation letter from the clinic for a visa application, we will provide one.
Yes, and we recommend it for surgical procedures. Your companion can usually share your hotel room and transfers at no extra cost — your written quote confirms what is included. Tell us when you book so the itinerary is arranged for two.
Either works. Istanbul Airport (IST) on the European side is usually closer to the clinic, but Sabiha Gökçen (SAW) is fine and we meet you at both. Send your flight details once booked and the transfer is arranged around them.
A deposit secures your date; the balance is settled at the clinic before treatment. We accept bank transfer and major cards, and every payment is documented and receipted. There are no cash-only requests, and nothing is added to your bill without your written agreement.
Tell your coordinator as early as you can and we move the plan. Life happens — illness, work, cancelled flights. The terms that apply to deposits and rescheduling are set out in writing before you pay anything.
Istanbul is a well-established destination for international patients, and the infrastructure around medical travel is mature — authorised facilities, experienced specialists and hotels used to recovering guests. As with any city, the sensible precautions apply; your coordinator is reachable throughout your stay if anything is unclear.
Who does what

Clear roles, before you travel

Medical travel works best when everyone knows who is responsible for what. This is how responsibilities are divided.

What Auravia coordinates

First contact, information flow, appointment scheduling, interpretation and travel coordination — only the services agreed in your written plan.

What your healthcare provider is responsible for

Examination, medical suitability, diagnosis, consent, the treatment itself, complications and clinical follow-up.

What we ask of you

Share your medical history accurately, read your plan and terms carefully, and follow your physician's instructions.

See the healthcare providers we work with →

Free consultation

Let us plan your trip

Send your photographs and your preferred dates. You will have a treatment plan, an itinerary and a written quote before you commit to anything.