Questions, answered properly

Yes. Send photographs and a short medical history and you receive a preliminary written assessment from a physician together with a written quote; both are confirmed at your face-to-face examination. There is no cost and no obligation, and the face-to-face examination once you arrive in Istanbul is part of the treatment package.

There are two different answers. A patient coordinator replies first — usually within 24 hours, often the same day — to confirm what we have received and ask for anything missing. The medical assessment takes longer: a physician reviews your photos and history before you receive a written plan and quote, and cases that need a second specialist opinion — combined procedures, complex revisions — can take more time. Your coordinator tells you when to expect it. The coordinator's reply is not a medical assessment.

Because costs are local: staff, facilities, laboratory work and living expenses are all lower than in Western Europe, the UK or North America, while the currency exchange widens the gap further. It reflects the local economy, not the standard of the work — the specialists, materials and equipment are the same ones used elsewhere.

Yes, and we would rather do it early. Insufficient donor hair, healthy teeth that should not be prepared, a body-contouring request better answered by weight stabilisation first, or unrealistic expectations — all are reasons we will decline. It costs us a booking and saves you a great deal more.

Clear photographs of the area concerned, your age, any chronic conditions, current medication, previous surgery in the area, and what you hope to achieve. If you have recent blood tests or imaging, send those too — they may save a step.

Because a real price depends on your case — the number of grafts your donor area supports, the number of units in your smile line, whether bone grafting is needed. A published figure would either be a low number designed to get you on the phone, or a high one that puts off people it should not. You receive your price in a written quote before you commit to anything. If the in-person examination changes the plan, any difference is explained and needs your approval before treatment.

Your written quote lists exactly what is included for your case. It usually covers consultation and pre-operative tests, the procedure and clinic fees, anaesthesia and medication, hotel accommodation with breakfast for the nights stated in your quote, private airport and clinic transfers, coordinator support and an interpreter at your appointments, your post-operative kit and first check-up, and scheduled follow-up as set out in your plan.

Flights, travel insurance, visa fees where they apply, meals beyond hotel breakfast, extra hotel nights beyond those in your quote, and any additional treatment you decide to add after arrival. All of this is listed in your written quote.

A deposit reserves your date and the balance is paid at the clinic before treatment, by bank transfer or major card. Everything is receipted. We never ask for the full amount up front, and nothing is added to your bill without your written agreement.

The deposit and cancellation terms are set out in writing before you pay, and we would rather you read them than assume. If you need to move your dates rather than cancel, tell us early and we will reschedule.

Auravia coordinates your visit; it does not perform treatment. Dental treatment is provided by the clinical team at Popüler Dent, and hair and aesthetic procedures by separate partner healthcare facilities, each with physicians specialised in the relevant field. You will be told your treating physician's name and speciality before you travel, and you meet them face to face before consent.

That is decided by an anaesthetist, not by us and not by a form. Blood work, ECG where indicated and a full medical history are reviewed before any surgical date is confirmed. If a condition makes anaesthesia risky, the procedure does not go ahead.

While you are in Istanbul, you are seen the same day. Once you are home, contact your coordinator on WhatsApp; we assess remotely with your physician and, where necessary, coordinate with a doctor local to you. Anything covered by your treatment agreement is handled under it.

No honest clinic guarantees a biological outcome, and you should be wary of any that does. What we do commit to in writing is the technique, the plan, the standard of care and the revision terms that apply if the agreed result is not achieved.

It depends on the treatment, and some treatments — dental implants, for example — need two visits. Our patient journey page shows example journeys for hair, dental and surgical treatment. Your required stay and number of visits are confirmed in your individual treatment plan before travel.

It depends on your nationality, and the rules can change. Check the official e-visa portal of the Republic of Türkiye (evisa.gov.tr) and your own government's travel advice before booking. We can issue an invitation letter for your application if one is required.

For non-surgical treatments and hair transplants, yes — many patients do, and you are accompanied by our team at every appointment. For surgery under general anaesthesia we strongly recommend bringing a companion, who can usually share your room — your written quote confirms whether any extra cost applies.

Yes. Our call centre and patient coordinators work in English, Romanian, French, Russian and Turkish, and an interpreter joins your consultation and appointments in Istanbul. Not every written document is available in every language — consent forms and medical reports may be in English or Turkish. Ask your coordinator which documents you will receive in your language; anything that is not will be explained to you before you sign.

Between appointments and within the limits your physician sets, yes. After most procedures you will be advised to avoid sun, heat, dust and exertion for a period — which rules out hammams and long walks, but not a quiet afternoon in Nişantaşı. Your aftercare sheet is specific about what to avoid and for how long.